Refund policy

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), receive the last item of your order.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by submitting a return request through your account, or by contacting us at [your contact email]. Your request must be submitted before the withdrawal period expires.

Effects of withdrawal

We will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive the returned goods.

We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise.

You must send back the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You bear the direct cost of returning the goods.

Exceptions

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • Goods which are, after delivery, inseparably mixed with other items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaisokuouni.gr@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaisokuouni.gr@gmail.com. Please note that returns will need to be sent to the following address: MIKRAS ASIAS 19, PERAMA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kaisokuouni.gr@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


 

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

  • Timeframe: You have 14 days from the date of purchase to return an item.

  • Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging (if applicable).

  • Exclusions: Some items, such as final sale, personalized, or perishable items, are not eligible for return.

How to Return an Item

  1. Contact our customer service team at kaisokuouni.gr@mail.com .

  2. Provide your order number and the reason for the return.

  3. Ship the item back to us using a trackable service. You will be responsible for the return shipping costs, except in the case of defective or incorrect items.

Refunds

  • Processing Time: Once your returned item is received and inspected, we will process your refund within 5-10 business days.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

  • Partial Refunds: If the returned item is opened or used, a partial refund may be issued, depending on the condition of the item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will provide you with a prepaid return label for the return.

  • Return Shipping: We will cover the return shipping costs for damaged or defective items.

Final Sale Items

  • Items marked as final sale cannot be returned or refunded.