Refund policy
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
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Timeframe: You have 10 days from the date of purchase to return an item.
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Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging (if applicable).
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Exclusions: Some items, such as final sale, personalized, or perishable items, are not eligible for return.
How to Return an Item
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Contact our customer service team at kaisokuouni.gr@mail.com .
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Provide your order number and the reason for the return.
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Ship the item back to us using a trackable service. You will be responsible for the return shipping costs, except in the case of defective or incorrect items.
Refunds
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Processing Time: Once your returned item is received and inspected, we will process your refund within 5-10 business days.
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Refund Method: Refunds will be issued to the original payment method used during the purchase.
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Partial Refunds: If the returned item is opened or used, a partial refund may be issued, depending on the condition of the item.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will provide you with a prepaid return label for the return.
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Return Shipping: We will cover the return shipping costs for damaged or defective items.
Final Sale Items
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Items marked as final sale cannot be returned or refunded.